OpenAI’s viral AI-powered chatbot technology, ChatGPT, is now available in a package that is more suitable for businesses.
The Azure OpenAI Service, Microsoft’s fully managed, corporate-focused offering designed to give businesses access to OpenAI’s technologies with added governance and compliance features, has today announced that ChatGPT is generally available. Special access can be requested by customers who are already “Microsoft-managed customers and partners.”
The text-generating GPT-3.5, code-generating Codex, and image-generating DALL-E 2 are just a few of the OpenAI-developed systems that are already available through the Azure OpenAI Service. ChatGPT is the latest in this group. Microsoft has a nearby working relationship with OpenAI, having put billions into the startup and inking selective consent to popularize OpenAI’s simulated intelligence research.
It seems like it’s paying off. Over 1,000 brands have signed up for the Azure OpenAI Service, Microsoft said today.
The Azure OpenAI Service version of ChatGPT costs $0.002 per 1,000 tokens or approximately 750 words, and ChatGPT usage will be billed on March 13 ( The raw text that ChatGPT consumes is represented as a series of tokens; For instance, the word “fantastic” would be divided into the tokens “fan,” “tas,” and “tic.”) That is the same price as the ChatGPT API, which was made for developers and went live on March 1.
In a blog post, Microsoft’s CVP of AI platform, Eric Boyd, mentioned that customers of the Azure OpenAI Service can set ChatGPT’s responses to “align with their organization.” Given that users have been able to prompt ChatGPT to answer questions in a racist and sexist manner, fabricate facts without revealing that it is doing so, and circumvent certain high-level safeguards, this is an important callout.
Boyd wrote, “Developers can integrate custom [ChatGPT-powered] experiences directly into their own applications, including enhancing existing bots to handle unexpected questions, recapping conversations in call centres to facilitate faster customer support resolutions, creating new ad copy with personalized offers, automating claims processing, and more.”
The adoption of ChatGPT has been swift despite its more problematic aspects. The consumer-facing ChatGPT app had an estimated over 100 million monthly active users as of December, although OpenAI has not yet provided API usage figures. It has been or will soon be integrated into the platforms of Snap and Quizlet, among other brands.
For instance, Instacart claims that it will develop Ask Instacart through the use of ChatGPT. This tool will enable customers of Instacart to receive “shoppable” responses based on product data gathered from the retail partners of the company. Additionally, Office Depot is developing a chatbot powered by ChatGPT to assist a number of its internal business units, particularly HR.
Conclusion
People in big business specifically seem to have embraced it, which looks good for the Purplish blue OpenAI Administration send-off. Fishbowl’s survey of professionals from Bank of America, Amazon, and McKinsey found that nearly 30% had used ChatGPT to help with work-related tasks like marketing and advertising, programming, consulting, accounting, and teaching.
However, there has been opposition from some employers. Several businesses, including Wells Fargo, are said to have imposed usage limits on ChatGPT due to concerns about productivity and compliance.
